Terms and Conditions

The offer and sale of products on our website (www.tulsishop.com) are governed by the following General Conditions of Sale.

The products purchased on tulsishop.com are sold directly by “TULSISHOP s.r.l”, with registered office in Marittima – Diso (LECCE) Italy 73030, at Via Armando Diaz 47. You will find on our website information about orders and shipments , refunds and the return of products purchased on www.tulsishop.com. If you need more information, go to the Customer Service area where you will find an email address shop@tulsishop.com to contact for any kind of information. For any other legal information, consult the terms and conditions section.

 

  1. How to conclude the contract with Tulsishop

1.1
To conclude the purchase contract for one or more products on tulsishop.com, you will need to fill out the order form in electronic format and send it electronically to the Seller, following the relative instructions.
1.2
By proceeding with the purchase, by submitting the order form, you accept the General Conditions of Sale and the information on the right of withdrawal, which can be consulted in the terms and conditions section. We will provide you with a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the costs shipping and delivery; as well as, the date by which the Seller undertakes to deliver the goods. The Seller will also provide you in the terms and conditions section with a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the purchased products; an indication of the circumstances in which you will lose the right to withdraw from the contract; the existence of the legal guarantee of conformity of the products; the contact details of our after-sales service.
1.3
The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
1.4
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law.
1.5
When submitting the order form, you will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, please identify and correct any data entry errors.
1.6
Once the contract is concluded, Tulsishop will process your purchase order.
1.7
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons. If the products, presented on tulsishop.com, are no longer available or on sale at the time of your last access to the site or from the sending of the order form, it will be the Seller’s responsibility to notify you promptly and in any case within 96 hours from the moment. in which you will have sent your order to the Seller if the ordered products are unavailable. In this case, the Seller will immediately return to you what you have already anticipated and the contract will be considered terminated between the parties.
1.8
By submitting the order form electronically, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on tulsishop.com
1.9
By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained on tulsishop.com in the terms and conditions section.
1.10
Once the contract is concluded, the seller will send you, by e-mail, a receipt of the purchase order, containing the general conditions of sale and the summary document on the right of withdrawal.
1.11
We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to enter the product in a different country, you are responsible for the entry and are required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where you intend to take it.
Tulsishop.com disclaims any responsibility in this regard as of now.

 

  1. Guarantees and indication of product prices

2.1
On tulsishop.com only luxury and top quality branded products are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.
2.2
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market.
2.3
The essential characteristics of the products are presented on tulsishop.com within each product sheet. The images and colors of the products offered for sale on tulsishop.com may however not correspond to the real ones due to the Internet browser and monitor used.
2.4
Product prices may be subject to updates. Make sure of the final sale price before submitting the related order form.
2.5
The Seller, in case of exercise of your right of withdrawal, has the right not to accept the return or not to refund in full the sums paid for the purchase in relation to those products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged, as further clarified below.

 

  1. Payments

3.1
To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
3.2
In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol, to other banks, which provide the related electronic payment services. remotely, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on tulsishop.com.

 

  1. Shipping and delivery of products

4.1
To find out about the specific shipping and delivery methods of the products, access the terms and conditions section, within the Customer Service area. Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order form.

 

  1. Customer Support

5.1
You can request any information through our assistance services. Contact Customer Service by email at the following address: shop@tulsishop.com

 

  1. Right of withdrawal

6.1
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within seven (7) days, starting from the day of receipt of the products purchased on tulsishop.com.
6.2
To withdraw from the contract, you can send an email to shop@tulsishop.com, specifying: 1) the order number of the purchase you intend to return. 2) the date of purchase. 3) the cause that led to your request. You can also draw up and send the Seller another explicit declaration of your decision to withdraw from the contract.
6.3
Once the withdrawal from the contract has been exercised, you will have to return the products to the Seller by delivering them to the courier for shipment within seven (7) days starting from the day of receipt of the products purchased on tulsishop.com.
6.4
The only costs at your expense are those of shipping (shipping of products from and to the seller) of the products purchased. You will be responsible for any loss or damage to the products during transport that is due to your negligent choice of carrier and / or shipping methods.
6.5
The Right of Withdrawal – in addition to compliance with the terms and methods described in points 6.1, 6.2, 6.3 and 6.4 above – is understood to be exercised correctly if the following conditions are also fully met:
1. The e-mail or other explicit declaration of your decision to withdraw from the contract must be correctly filled in and sent to the Seller within seven (7) days of receipt of the products;
2. the products must not have been used, worn or washed;
3. the identification tag must still be attached to the products;
4. the products must be returned in their original packaging;
5. returned products must be delivered to the shipper within seven (7) days of receipt of the products;
6. the products must not be damaged.
6.6
If the Right of Withdrawal is exercised by following the methods and terms indicated above, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
6.7
The sums will be reimbursed as soon as possible and, in any case, within seven (7) days from the date on which the Seller received the product, always after verification by the Seller of the correct execution of the terms and conditions indicated above. .
6.8
If the methods and terms for exercising your right of withdrawal are not respected, referred to in letters a), e) and f) of the previous paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller. Within 7 days of sending the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you.
Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase. If the conditions referred to in letters b), c) and d) of the previous paragraph 6.7 are not met, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage of between 10 and 90% of the amounts paid by you to the Seller for the purchase of the returned products will be deducted from the refund provided, according to what will be specifically communicated to you by the Seller.

 

  1. Refund times and methods

7.1
After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 6. In the event that the checks are concluded positively, the Seller will send you, by e-mail, the relative confirmation acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will notify you, via e-mail, of the existence of a decrease in the value of the returned products, resulting from your failure to comply with the conditions referred to in letters b). c) and d) of the previous paragraph 6.5. At the same time, the Seller will also notify you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
7.2
Whatever the payment method you use, the refund, in whole or in part, is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller received the item returned, subject to verification of the correct execution of your right of withdrawal and verification of returned products.
7.3
The Seller reimburses using the same payment method you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in in any case, towards the person who made the payment.
7.4
The value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.
7.5
The Seller indicates as the courier for the return of the products the courier GLS, SDA, Fedex, UPS, DHL. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage to the products during transport.
7.6
In case you decide to use, for the return of the products, a shipper other than that indicated by the Seller, the shipping costs will remain at your expense, including the responsibility in case of loss or damage of the products.

 

  1. Privacy

8.1
Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.

 

  1. Applicable law and dispute resolution

9.1
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 206 of 6 September 2005, on the Consumer Code in Chapter I “Consumer rights in contracts”, with specific reference to the legislation on contracts with distance and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. In the event of disputes, the competent court will be that of Bari (Italy).

 

  1. Modification and updating

10.1
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on tulsishop.com

Menu